Last updated: 20 October 2026.
1. Who we are
Cervano is a trading name of Cervantes Capital BV, with registered office at Karel Rogierstraat 34, 2000 Antwerp, Belgium. Company and VAT number BE 0630.649.458, RPR Antwerp, Antwerp division. You can reach us at hello@cervano.be or on +32 3 318 74 56.
2. Scope
These terms apply to every quotation, order and agreement with Cervano for the design, production and installation of bespoke interiors, unless otherwise agreed in writing. Departures apply only after written confirmation.
3. Quotations and the agreement
Quotations are without obligation and valid for 14 days. They apply to the complete assignment; ordering only part of it means a new price. An agreement is formed after written confirmation by both parties. Bespoke work is made on the basis of the agreed dimensions, materials and finishes as recorded in the design file.
We work as standard with the specifications set out on our website under Specifications, including shelves made to measure in the thickness the piece calls for, an 18 mm back panel in the finish of the cabinet, Blum hinges and drawers and seamless edge bonding. Because every project is bespoke, the final dimensions, materials, finishes and hardware choices are always discussed with you and recorded in the order form. What is stated there is what applies.
4. Prices and payment
Prices are in euros, including VAT for private customers unless stated otherwise. Payment is made by bank transfer only, in four instalments: 30 percent on order, 40 percent after your approval of the production drawings, 20 percent on delivery to site and 10 percent on handover. Each next step starts once the preceding payment has been received. The price applies to delivery within six months of the order; if you wish delivery later, we recalculate freight and exchange rate at that time.
Pro forma invoices and invoices are payable by the due date stated on them. If, as a consumer, you do not pay on time, we first send a free reminder with a period of 14 days. Only after that period has expired do statutory default interest and a fixed compensation become due, within the limits the law imposes for consumers. If we ourselves are in default, you are entitled to equivalent compensation. Any remark about a pro forma or invoice must be made in writing within 8 days.
For businesses, the schedule is 30 percent on order, 30 percent at the start of production, 30 percent on delivery to site and 10 percent on handover. In case of late payment, interest under the Belgian Act of 2 August 2002 is due by operation of law and without notice of default, plus a damages clause of 10 percent with a minimum of 125 euros; all outstanding invoices then become payable and we may suspend delivery and installation until everything has been paid. A retention as guarantee is only possible by prior written agreement.
5. Dimensions, design and changes
The customer is responsible for the accuracy of the dimensions and plans provided, unless Cervano has measured them itself. Changes to a design in progress are made in writing and may affect the price and the lead time. Once you approve the production drawings they go into production; a change after that is additional work, goes ahead only after your confirmation by e-mail and is charged at 45 euros per hour excluding VAT.
6. Right of withdrawal
If, as a consumer, you conclude an agreement at a distance or away from our business premises, you have in principle 14 days to change your mind. Under the law that right does not apply to goods manufactured to your specifications or clearly intended for you personally.
Cervano supplies bespoke work only. Every piece is drawn and made to your dimensions, in the materials and finishes you choose, and is therefore not reusable for anybody else. The whole order thus falls under that statutory exception, and there is no right of withdrawal for the bespoke work once the order form is signed. We point this out to you expressly before signing, and the order form states it again.
For services that precede it, such as measuring, design and guidance, you keep the 14-day cooling-off period. If you expressly ask us to start those services within that period, you pay on withdrawal for the part already delivered at that moment.
7. Delivery and installation
The delivery period is always agreed with you and recorded in the order form. If exceptionally nothing has been agreed, the statutory period of 30 days after the order applies. If we exceed the agreed period, you may give us a reasonable additional period in writing. If we still fail to deliver, you may dissolve the agreement and reclaim the amounts paid. Delay caused by force majeure or by a cause on the customer side, such as an inaccessible site or a room that is not ready, suspends the period.
Cervano delivers and installs in Belgium. Deliveries outside Belgium take place only after express written agreement, whereby the transport and installation conditions are determined per project. The customer provides smooth access to the site and a suitable, dry space.
8. Acceptance
Visible defects are reported on completion and recorded in writing. Defects that were not visible at that moment can still be invoked afterwards within the statutory warranty period. Small differences in colour or grain in natural materials such as timber, stone and leather are inherent to the material and do not constitute a defect.
9. Warranty
As a consumer you enjoy the statutory warranty of two years against lack of conformity, counting from delivery. That warranty does not affect your other statutory rights. Normal wear, incorrect use and damage caused by the customer fall outside it. If we additionally agree a commercial warranty, its duration is stated in the order form.
10. Liability
Cervano's liability is limited to the amount of the assignment concerned. Cervano is not liable for indirect damage. This limitation does not apply in the event of intent or gross fault by Cervano or its appointees, does not apply to personal injury, and does not apply where the law prohibits the limitation.
11. Complaints
If you have a complaint about the performance, report it as soon as possible by email to hello@cervano.be or by telephone on +32 3 318 74 56. We confirm receipt and reply within 14 days. If we cannot resolve it together, you may as a consumer turn free of charge to the Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels, consumentenombudsdienst.be.
12. Applicable law and disputes
Belgian law applies to every agreement. For disputes with a consumer, the courts designated by law have jurisdiction. For disputes with a business, the courts of the Antwerp district have jurisdiction.
These terms exist in Dutch, English and French. In the event of a discrepancy between the language versions, the Dutch text prevails.